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Delivery & Returns

Please read the following information carefully:

Email Clairvoyant Readings & Digital (jpg) Psychic Portraits- Delivery:

Delivery of email readings and digital psychic portraits are usually received within 48 business hours (not including weekends and bank holidays) and may, in rare instances take up to 72 hours. If you have not received you item by this time, please check your spam/junk folder.

Email Clairvoyant Readings & Digital (jpg) Psychic Portraits- Returns:

Due to their bespoke nature, we cannot accept returns on email readings and digital psychic portraits.

Original Artwork Psychic Portraits - Delivery:

Original artwork psychic portraits are usually dispatched within 2 business days of their completion. Expected arrival times after posting are as follows:

UK 2-3 working days

EUROPE 3-5 working days

REST OF THE WORLD 5-10 working days.


Original Artwork Psychic Portraits - Returns:

Due to their bespoke nature, we cannot accept returns on original artwork psychic portraits.

Handmade Jewellery - Delivery:

All jewellery orders are dispatched within 2 business days of ordering. Estimated delivery times after posting are as follows:

UK 2-3 working days

EUROPE 3-5 working days

REST OF THE WORLD 5-10 working days.

Jewellery and pendulum returns:

We want you to be delighted with your purchase, but if you’re not, you can return it (jewellery and pendulums only), for exchange for a different item in our online shop (up to the same monetary value). You must email us within 14 working days of receipt of your item and explain that you wish to make an exchange. The item you wish to return must be unused and in its original packing. If you wish to exchange for an item of a higher value you must pay the difference. Exchanged items will be sent to you without postage charge.

You have a right to cancel your online order within fourteen working days of receiving your purchase. This fourteen day period begins the day after you receive the items from us. Please notify us by email, within fourteen working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund including the cost of a standard 2nd class delivery charge.

How do I return jewellery or pendulums

If you wish to return an item(s) of jewellery or pendulums, you must email jenny@jennypugh.com marking the email subject ‘Returns’ within 14 working days from the day you received your item(s). We will email you a unique returns code and further details of how/where to return your item. All returns must be posted back to us within 28 days of you receiving your order and must be unused, in their original packaging and securely wrapped before posting.

When contacting us about a return, please include your name, address, customer reference number (if possible), a daytime telephone number and a note to say what your are returning, the reason you are returning it and what you wish in exchange. It can take up to 10 working days to deal with your return and we will email you upon receipt of your returned item to confirm its arrival. Please note that it can take 3-4 working days after we have processed a refunded payment for it to appear on your bank statement.  

Faulty Items:

In the rare instance of an items arriving faulty, or a fault occurs within one month of delivery, we will offer to repair the item at no cost to yourself. If the items cannot be repaired, you will then receive a full refund. We will also reimburse you for standard return postage on faulty items. If a fault occurs after the 14 day return period, please contact us by email to discuss the matter further. Please note: We cannot accept an item returned as faulty if the damage caused to the product is clearly due to wear and tear or misuse.

For further information or help, please email us.

Please note: UK law states that psychic readings are for entertainment purposes only.