Terms & Conditions
You are advised to read all terms and conditions in full to the end of this page before using any of this site and services. If you do not agree to these terms you must not use this website or any services offered by JennyPughPsychic.com. By ordering from this site you are agreeing to the following terms & conditions:
Thank you for visiting my website, jennypughpsychic.com, below are a set of terms and conditions which govern the use of this website and its associated services. The information and services on this website are available in English only.
Jenny Pugh operates www.jennypughpsychic.com. These terms and conditions govern your use of this website and services. By using the website and services you agree to these terms and conditions in full.
UK law states that all psychic services advertised on this site are strictly for entertainment only. You must be 18 or over to use any of the psychic services advertised. See ‘Disclaimer’ listed below on this web page for further information.
You must be 18 or over to order an email clairvoyant reading. Email readings are sent to the customer within 48 hours (but usually sooner), excluding weekends and Bank Holidays which may take longer. Very occasionally it may take up to 72 hours to receive your reading. Please check your spam/junk inbox in case your reading has gone there. We cannot answer questions on Health, Pregnancy, Legal or Financial matters. Due to their bespoke nature, unfortunately we cannot give refunds on email clairvoyant readings. All payments are made via secure online payment.
You must be 18 or over to order a psychic portrait. Jenny will aim to complete your portrait within 48 hours business hours of ordering, but in rare instances can take up to 72 hours. Please allow 48-72 business hours to receive your digital portrait by email. Your original artwork (if ordered), will be posted within 2 working days of completion. Please allow the following delivery times (after posting): UK 2-3 working days, EUROPE 3-5 working days REST OF THE WORLD 5-10 working days. 48 hours business hours of ordering, but in rare instances can take up to 72 hours. Please allow 48-72 business hours to receive your digital portrait by email.
Negative Entity/Energy Removal (House Cleansing)
You must be over 18 to order a House Cleansing. Jenny will aim to complete your cleansing within 48 hours business hours of ordering, but in rare instances can take up to 72 hours. Before Jenny completes the cleansing she will email you with a list of questions regarding your property and cannot complete the order without your response. Please allow 48-72 business hours to receive confirmation by email that the cleansing has been completed. Due to their bespoke nature, unfortunately we cannot give refunds on Negative Entity/Energy Removals. Please note that Jenny Pugh/www.jennypughpsychic.com do not guarantee any specific outcome for this service, all negative energy removals are performed in good faith. All payments are made via secure online payment.
Jewellery and Pendulums
All jewellery and pendulum orders are dispatched within 2 business days of ordering. Estimated delivery times after posting are as follows: UK 2-3 working days, EUROPE 3-5 working days, REST OF THE WORLD 5-10 working days. All payments are made via secure online payment.
Jewellery and pendulum returns
We want you to be delighted with your jewellery or pendulum purchase, but if you’re not, you can return it for exchange for a different item in our online shop. You must email us within 14 working days of receipt of your item and explain that you wish to make an exchange. The item you wish to return must be unused and in its original packing. If you wish to exchange for an item of a higher value you must pay the difference. Exchanged items will be sent to you without postage charge.
You have a right to cancel your online order within fourteen working days of receiving your purchase. This fourteen-day period begins the day after you receive the items from us. Please notify us by email, within fourteen working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund including the cost of a standard 2nd class delivery charge.
If you wish to contact customer services, please email: jenny@jennypughpsychic and write 'Customer Services' in the email title.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or about any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website for any purposes related to marketing without our express written consent.
Non Delivery of postal items
Unfortunately we have no control on items posted to you once they are in the hands of the postal service, therefore, we cannot be held liable for non-delivery of any items posted to you, unless you choose the ‘Signed For’ postage option during the checkout process. Using the 'Signed For' service means that your delivery can be tracked and traced to ensure safe delivery.
Due to the bespoke nature of our email readings, psychic portraits and negative entity/energy removals, we are unable to offer refunds on these products and services as they are bespoke and produced especially for you. Refunds/returns of jewellery are covered by your statutory rights. You are liable for return postage of jewellery unless damaged. If you wish to return a jewellery item, please see further details here.
All of the psychic, clairvoyant are mediumistic readings that Jennypughpsychic.com provides are done and completed in good faith, but in some instances, the information may represent opinion or judgment. Jenny Pugh and Jennypughpsychic.com cannot guarantee the accuracy or completeness of any information given during the time of the reading. We want to make it clear that Jenny Pugh is not a qualified counsellor, nor a qualified medical professional, nor does she hold any qualifications in law or finance and make no claims to this regard. Jenny Pugh may, from time to time, offer a personal opinion, but this does not constitute a consultation, may it be legal, financial or any sort of professional counselling.
UK law obliges us to say that all readings done by Jenny – whether through live readings, email readings or psychic portraiture – are for entertainment purposes only. In using our services, you must understand that Jennypughpsychic.com does not provide recommendations, counselling, nor give any directions for you to follow. In particular, if you have any medical conditions that you are concerned about, you should always consult a qualified member of the medical profession for advice and treatment. Any opinions that Jenny Pugh offers related to the spiritual aspect of any health issue are NOT a substitute for treatment by the medical profession and you are strongly urged not to use or see them as such.
Jennypughpsychic.com is not engaged in rendering medical aid, counselling or other professional services or advice, and neither shall be liable or responsible to any person or entity for any loss or damage caused, or alleged to be have been caused, directly, or indirectly, by or from the guidance given or ideas suggested, or referred to during a reading, or on this website, or in any related publications. Jennypughpsychic.com reserves the right to exclude you from using our services if your behaviour is offensive.
We have no control over nor do we guarantee any actions that you may decide to take as a result of using any of the sites and services and by using them you agree that you will not hold Jenny Pugh or Jennypughpsychic.com responsible for any damage arising as a result of actions taken by customers in response to services such as:
Readings and interpretations and advice provided by Jenny Pugh
The truth or accuracy of content, information and services such as readings and interpretations and advice provided by Jenny Pugh
The truth or accuracy of content posted by users or Jenny Pugh across the website
The ability of Jenny Pugh to provide services such as readings and interpretations and advice as well as the ability of customers to pay for the service;
Incorrect use by you of the service;
We love to receive your feedback on our products, services and website. Please email us with your comments or if you would like to submit a testimonial for our website.