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Answers to your most frequently asked questions


What does an email reading, past life read or psychic portrait entail?

When you order an email clairvoyant reading, past life reading or psychic portrait from Jenny, you will be asked to submit (for clairvoyant readings), up to three questions, your DOB (to confirm you are over 18) and name. For past life readings you will be asked for your DOB (to confirm you are over 18) and name. Jenny will then use her natural clairvoyant abilities to tune into her spirit guides who will help her to answer your questions and/or produce your portrait. Clairvoyant and past life readings are then typed up into an email and sent to you as a permanent record of your reading, that you can read at your leisure. Digital psychic portraits will also be emailed to you and if you have ordered the original artwork, this will be mailed to you in the post.

You can read more about the spirit world and spirit guides here.

How can Jenny produce a clairvoyant reading or psychic portrait without meeting me in person?

Jenny is a natural clairvoyant and able to tune into the spirit world. When she concentrates on your name, her spirit guides have the ability to link her to your guides and loved ones so she can conduct your reading. The process is a bit like a spiritual telephone exchange, with Jenny's spirit guides acting as the operator. You can read testimonials from some of the clients she has produced email readings for here.

Why does Jenny do email readings?

With a telephone or in-person reading, it can be difficult to remember everything said by the medium. But, with an email reading you will be able to read at your leisure and re-read points of interest, it also gives you a record of your reading for future reference. Also, with an email reading, it allows Jenny to go deeper into a trance like state to receive the information for you.

How do I order a reading or psychic portrait?
What about payment & delivery times?

Ordering your reading or psychic portrait* is very easy, just choose your desired option from the reading or portraits and follow the information on that page. Payment can be made through Paypal, debit or credit card and is taken by a secure server. Readings and digital psychic portraits are usually sent to you within 48 hours (very occasionally can take up to 72 hours), not including weekends and bank holidays. If you have not received your reading within this time, please check that your reading has not gone into your spam/junk inbox. Original artwork of psychic portraits (if ordered) are usually posted within 2 working days of completion (not including weekends and bank holidays) with delivery times dependant on where you live. Expected delivery times after your artwork has been posted: UK between 3-4 working days. Rest of the world (excluding EU countries) 7-14 days.

*Please note that we cannot ship the original artwork of psychic art portraits to EU countries, only digital emailed psychic portraits are available in EU countries.

Can I get a refund on an email clairvoyant reading. past life reading or psychic portrait?

Unfortunately, due to their bespoke nature (being produced especially for you), we cannot accept any returns or offer refunds on these items. For full details please read our terms and conditions.

I'm worried that Jenny might give me 'bad' news?

Don't worry, all of Jenny's readings are produced within the love and protection of her and your spirit guides and only pass on information that will help and guide you. Should there be something that your spirit friends want you to address, they will inform you in a loving and gentle way. Please note that Jenny  is not a qualified counsellor, nor a qualified medical professional and that UK law states that psychic readings are for entertainment purposes only. please see disclaimer for further details.

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